FAQs

Q: Are all molds food safe?
A: Yes, all our molds are food safe.

Q: Do the molds require mold release or other products when used with resin?
A: No, our molds are ready to use as they are and do not require any mold release or additional products when used with resin.

Q: Do you offer expedited shipping?
A: Yes, expedited shipping is available for some countries. Please contact us before placing your order for more information on availability and costs.

Q: How do I use molds that are not flat or do not stay even?
A: Ensuring molds are level before pouring resin or other materials is crucial for achieving a flat and even backing. Uneven molds can lead to difficult removal and inconsistent results.
To level molds, place them on a bowl of rice for support before use. This method helps stabilize the mold for better results.
For additional guidance, feel free to send us a message.

Q: Sizing details
A: We take great care in ensuring that all of our product listings include the sizes as applicable. However, if we have missed one out, or you are still not sure whether the sizes indicated are suitable for what you need, do not hesitate to contact us.

Q: Resin Molds - do pieces need to be glazed once out of the mold?
A: Not all molds produce shiny pieces. Please check the product description to see if a particular mold produces a shiny finish.
You may choose to glaze or dome your pieces for added protection against scratches or to achieve extra shine.
Video Tutorial - https://youtu.be/xPStjKl1Rdo

Q: Do all orders include a tracking number?
A: No, not all orders come with tracking. Please refer to our shipping policies for more details. If you still have questions after reviewing the policies, feel free to contact us.

Q: Tips to remove pieces from molds

Always make sure that you fill the mold to the top. This will make it easier to get your pieces out. If you fill the mold part way, pieces will be very hard to get out.
Once your pieces are fully cured and before starting to get your pieces out, try and get as much air as you can in between your mold and your pieces. You can easily do this by gently twisting the mold, holding the mold from the corners at opposite vertical points.
Push out your pieces by pressing from the deepest part of the mold.

Video Tutorial - https://youtu.be/CZx13PhrVdY

FAQ: VAT Information for EU Customers

Q: How can I place an order without being charged VAT?
A: If you are a customer located within the EU and have a valid VAT number, you can place an order without VAT. Please contact us before placing your order with your VAT number details. We will verify the information and provide instructions for completing your order VAT-free.

Q: How do I provide my VAT details?
A: You can send us a message including the following information:

Your full name or company name.
Your VAT number.
Your shipping address.
business e-mail address being used to place the order

Once your VAT information is verified, we will guide you on how to proceed with your order.

Q: What if I have already placed my order?
A: If you have already placed an order and did not provide your VAT number in advance, you can still contact us within 2 business days of placing your order. We will review your details, and if eligible, issue a VAT refund.